Hospital Reopening Announcements
Our clinics are open, elective procedures are ready to be scheduled, and our emergency rooms continue to be a safe place to treat ALL emergencies. From serious conditions to aches and pains, your health care needs didn’t stop. We know this. And now it’s time to get you and your family the advanced medical care you need.
Sebastian River Medical Center is taking additional, necessary preparations to ensure patients can receive compassionate care in a safe, carefully managed environment – with confidence and without fear.
Our Safe and Ready program consists of a rigorous six-point standard ensuring patient safety, confidence and convenience:
- Expanded hours will allow previously cancelled procedures to be scheduled as quickly as possible.
- Any COVID-19 related care takes place in designated areas away from other patients and their families.
- Emergency Departments are reorganized to be a safe place to treat all emergency patients.
- A stringent cleaning policy has been implemented throughout the hospital.
- A strictly controlled visitor and masking policy is required for patient safety.
- Thorough multi-point screening procedures to ensure the safety of patients, visitors, and staff.
You can rest assured that we have made the necessary preparations to care for you in a safe, controlled and professional way.
We’re here, and we’re ready to provide the care you need.
Steward Health Care hospitals Melbourne Regional Medical Center, Rockledge Regional Medical Center and Sebastian River Medical Center are taking a proactive and comprehensive approach to balance the need of accommodating a rise in COVID-19 patients in the state of Florida.
Out of an abundance of caution and for the protection of our patients, visitors and staff, the following temporary visitor restrictions are in effect until further notice:
As of Tuesday, June 30, no visitors are permitted except under these special circumstances:
- For surgical patient and outpatient procedure patients, security will ask for a cell phone number of the family member/care partner and call when it is time to pick up the patient.
- One parent/Guardian at a time for pediatric patients
- Visitation of a patient nearing the end of life
- No one under age 18 is permitted to visit in the hospital
These visitor guidelines also are in effect for The Town Square, Steward’s Assisted Living Facility in Viera.
The teams are working to ensure that we are ready to treat patients in our community who may need care. However, in order to keep our emergency room as free from COVID-19 as possible, we are asking patients to call their primary care provider if they are experiencing symptoms of COVID-19 or have been exposed. Steward Medical Group continues to offer its patients tele-health virtual visits for patients who may have flu-like symptoms and want to speak with a physician; or they may be for patients experiencing other routine ailments but do not wish to go to the doctor’s office.
We ask our community to continue to follow instructions on social distancing and self-quarantine. This is the best way we can slow the spread of disease and increase the chances that we will be able to handle the volume of more severe cases that require hospital care. Additionally, we ask the community to continue to support our front-line providers, including doctors, nurses, other hospital workers, and first responders who are stepping forward in this time of uncertainty.
For more information about COVID-19 visit The Centers for Disease Control website at www.cdc.gov, by contacting the Florida Department of Health hotline: 1-866-779-6121 or visiting their website at floridahealthcovid19.gov or email [email protected].
Entrances to the campus for all visitors and patients will be restricted to the following entrances only (all other entrances will be locked and available for egress from the facility only or be accessed by badge access for certain personnel)
- ER entrance – 24/7
- Main entrance – 10 AM to 5 PM
Transitional Care Unit (TCU) Visitor Restrictions: No visitors are allowed at this time.
Non-essential vendors or personnel will not be allowed entry starting immediately including product vendors and pharmaceutical reps. Essential vendors are those bringing necessary supplies for procedures and will be approved by calling the OR/Cath Lab Directors and/or through Purchasing.
Medical Records Request- In order to keep our community safe, we will no longer accept walk-in's for medical records requests. Please use the Authorization for Release, Use and Disclosure of Health Records form and either mail or fax your request to us. The Medical Records fax number is 772-388-1461. If you would like to speak with one of our Release of Information Representatives, please call 772-589-2020.
This new measure has been put in place for your protection, as well as the protection of patients and hospital staff. We ask for your understanding and appreciate your cooperation in our commitment to keeping our community safe.
Steward Health Care is committed to the safety, health, and well-being of our patients, staff, and the communities we serve. We will provide additional updates as they become available.
In the meantime, for more information, please contact your primary care physician. If you do not have a primary care physician, or you are seeking general coronavirus information, please contact the Florida Department of Health Hotline at 1-866-779-6121 or visit floridahealthcovid19.gov or email [email protected]
What to do if you're sick
Stay home except to get medical care
- Stay home: People who are mildly ill with COVID-19 are able to recover at home. Do not leave, except to get medical care. Do not visit public areas.
- Stay in touch with your doctor. Call before you get medical care. Be sure to get care if you feel worse or you think it is an emergency.
- Avoid public transportation: Avoid using public transportation, ride-sharing, or taxis.
- As much as possible, you should stay in a specific “sick room” and away from other people in your home. Use a separate bathroom, if available.
- Limit contact with pets & animals: You should restrict contact with pets and other animals, just like you would around other people.
- Although there have not been reports of pets or other animals becoming sick with COVID-19, it is still recommended that people with the virus limit contact with animals until more information is known.
Call Ahead before visiting your doctor
Call ahead: If you have a medical appointment, call your doctor’s office or emergency department, and tell them you have or may have COVID-19. This will help the office protect themselves and other patients.
Monitor your symptoms
- Seek medical attention, but call first: Seek medical care right away if your illness is worsening (for example, if you have difficulty breathing).
- Call your doctor before going in: Before going to the doctor’s office or emergency room, call ahead and tell them your symptoms. They will tell you what to do.